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Delivery

• How will my order be delivered? 

Door delivery through our logistics partner, furniture technician will visit to assemble and touch up the furniture if required.

• When will my order be delivered?

Order will be delivered within 30-45 days from date of receipt of payment.

• Can I track my order?

Yes you can track your order with the help of a unique customer ID that will be issued at the time of payment.

• How much does delivery cost?

Our logistics partner delivers many orders a day, which keeps delivery prices low. Delivery charges vary depending on where you live and the total cost of your order.

• Logistics Partner Details.

Your order will be delivered through our Logistics Partner – Gati Cargo Services.

• What's a Delivery Document?

• Can I change my delivery date and address?

Yes, you can change your delivery date and address, but you will have to intimate us 72 hrs before the stipulated delivery date of your goods. Go Top

Payment

• Information about the upholstery of the product.

  You can choose your upholstery from the wide range available on our website and in case you want to select and choose apart from what is available here, then you have to send us the material at our premises through courier, courier charges will be borne by the customer in this case. We provide you with a shade card of few fabrics to choose from, in case you want to choose your own upholstery you can do so by sending across your choice of fabric at our premises. For further details contact us at customerservice@ushafurniture.com.



• Are the prices in my Shopping Cart guaranteed?

We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been accepted by us. Please note we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged.

• What types of payments do you accept?

Payment through credit cards, DD and cheques.

• Mode and Amount of Payment.

For payments other than by credit card we will wait until the funds have cleared before confirming your order with our suppliers. 
Payment by Cheque or DD: 
If you are paying by cheque or DD,please send your cheque or DD in favour of “Usha Shriram Enterprises Pvt. Ltd.” to: 
Usha Shriram Enterprises Pvt. Ltd.
Block A, DDA Commercial Complex, Ring Road, Naraina, New Delhi - 110 028
Phone: +91-11-25770955,25770990 (5 Lines) Fax: +91-11-25774179
Please write on the back of the cheque your order reference number (you are given this when you make your order). 

100% Advance Payment.

• Do you accept COD orders?

We do not accept COD orders. All orders must be paid in full prior to delivery.

• Modification in the order placed.

Yes, you can modify the items placed in your order, till 48 hrs after placing the order.

• Can I cancel my order?

Orders placed online can generally be cancelled up until 48 hours after you place your order. Once you place your order, you will receive contact information of the customer support department to help you with your order. To cancel your order, simply call a service representative, or, if you prefer, e-mail us at customerservice@ushafurniture.com. Go Top

Customer Support

You can call us from 9 a.m. to 6 p.m. IST, Monday to Friday, and from 10 a.m. to 3 p.m. IST on Saturdays and Sundays, on 9312976631, or e-mail us at customerservice@ushafurniture.com and one of our customer service associates will contact you to take your order over the phone. Once we have confirmed your order with our suppliers, typically within two working days*, we will notify you by e-mail of the estimated delivery date. Please note that delivery times may be subject to manufacturing delays beyond our control, but we will notify you immediately if we foresee any delay beyond the anticipated delivery date. Please also note that at times we may be unable to supply particular products to certain countries. 

• Will my furniture be assembled for me?

Yes, your furniture will be assembled for you as per your requirements by our technician after delivering the same at your premises.

• What if I wish to return my furniture incase I'am unhappy with my purchase?

Our products and manufacturers are carefully selected and we think you will love the quality of what we offer. However, in the event that your purchase is not exactly what you wanted for your home, here is what you can do. In case you want to return the purchased items. you can immediately write to our furniture are unhappy with your purchase, you can immediately write to our customer service representative about the same and we will refund your entire amount after deductions of freight plus 10% of the billing amount, no questions asked. However this will necessarily have to be done within 15 days from the date of receipt at your end.

• What if my item arrives damaged?

Company is duty bound to supply you good quality product in excellent conditions, in case of any damage your product will be replaced/repaired upon the conditions.

• Can I order by phone or fax?

You can order by phone or fax, but the payment has to be made either by Demand Draft or Cheque.

• How do I become an Usha Furniture Preferred Customer?

Any customer who makes purchase above Rs.50,000 is eligible for becoming an Usha Furniture Preferred customer, where he could avail special promotional schemes and discounts.

• After Sales Service

In case of any service related queries or support services, you can call upon our service representative or e-mail us at customerservice@ushafurniture.com, we assure you of our best services at all times. We would like our customers to be happy with all aspects of our service and we will work to resolve any problem that might emerge as quickly as possible. If you wish to contact us in relation to this please call us on 9312976631 or e-mail us at customerservice@ushafurniture.com. We would be pleased to hear from you.

• Why is online ordering safe ?

At Ushafurniture.com, our customers are our number one priority. That’s why we go to such great lengths to guarantee the security of all credit card transactions. We use the best technology available to encrypt (scramble in code) all personal data you share with us, including your credit card and telephone numbers, name and address. We uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL.

• Can I see your furniture in a store?

To see our products in a store, choose the city from the list and we’ll direct you to the retailers we have in your area. You may not be able to visualize the entire range of furniture at our stores because of space constraints. Go Top